The Organization, the customers and the trust

The Organization, the customers and the trust
30 October 2023     866

The Organization, the customers and the trust

Creating an effective website goes beyond the visual appeal; You have to deliver a product that, in the end, makes it easier for, as a rule, complete strangers to trust your organization and commit themselves to a partnership with you. Now that is a very long road, but you have to get started somewhere. For that reason, we have decided to write up this blog about the various trust elements that act as a bridge between your organization and its customers.

1. The Basics: Domain and SSL Certificate

First and foremost, lets talk about domain names and SSL certificates. Your domain name is essentially your address on the internet. It is how users find you among the billions of websites out there. So, is is crucial to choose a domain name that not only represents your brand but is also easy to remember and type. Plus, it should be straightforward. Very few people trust a domain that contains random additional letters, numbers or misspellings.

An SSL certificate, on the other hand, is like the lock on your front door. It protects your website data and your visitors information, ensuring that all transactions are secure. Nowadays, having an SSL certificate is not just recommended, it is a almost necessity for growing your business.

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2. Pop-ups, Ads, and Strong Language

Now, lets move on to some practices that can harm your website user experience. Pop-ups and ads, while sometimes useful for monetization, can be a major turn-off for many users. They are often seen as intrusive and can disrupt the user experience. So, if you must use them, try to keep them to a minimum and ensure they are relevant to your users.

Strong language is another aspect to avoid. While it might seem like a good idea to constantly try to showcase how your organization is actually the best one out there, there is little chance anyone reasonable buys that stuff. No one should believe an organization is the best, simply because they say they are. If you have accomplishments, display them, no need to hype yourself up otherwise.

Plus, you could rely on social proof. It can be in the form of testimonials, reviews, or case studies. They provide reassurance to your users and can help build trust in your brand.

3. The Dark Side: Avoiding Dark Patterns

Dark patterns are deceptive elements in websites that can trick users into doing things they did not intend to. They are not just bad for user experience, they can also harm your reputation. So, steer clear of them. Always strive for transparency and honesty in your design.

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We have posted blogs on the topic in the past, which you can check out right here.

4. Delivering Value

At the end of the day, your website should deliver value. Whether it is through the products or services you offer, the content you provide, or the user experience you create, make sure your website adds value to your users lives. This could mean providing useful information, solving a problem, or simply providing entertainment.

5. The Content Quality

Your content should be fact-checked and contain decent argumentation. This not only enhances your credibility but also ensures that your users are getting accurate and reliable information. So, always take the time to research and verify your information before publishing.

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6. The Policies

Last but not least, your policies should be straightforward and non-intrusive. Whether it is your privacy policy, terms of service, or any other policy, make sure they are easy to understand and do not infringe on user rights.

Companies are well aware that almost no one reads their privacy policy or terms of agreement. Nevertheless, precisely because of this, the way you approach the topic speaks volumes about your organization.